Lizhiying lace after-sales service and abnormal after-sales service

First, the quality is guaranteed:

1, Germany Karl. Meyer equipment is the guarantee of the production process of Lizhiying lace;

2, all Lizhi Ying lace passed the test before leaving the factory, can provide BV, intertek, SGS and other authoritative test reports, all processing procedures can find the relevant responsible person;

3, [Zhengzhong promise] All products of Lizhiying Lace in Fujian Province will never have the work of cutting corners.

Second, after the sale is guaranteed:

1. We advocate: the service without after-sales service is the best after-sales service; after repeated quality inspections and timely communication with customers. All problems were resolved before the sale. 10 years of production and sales experience tells us how to do a good job in pre-sales service.

The financial crisis in 2009 caused many lace manufacturers to have insufficient orders, and our Fujian Lizhiying Lace Factory did not stop production for 24 hours and 365 days. Therefore, with the current investment in large-scale investment in the introduction of German KARL MAYER lace production equipment, look at the equipment, raw materials and semi-finished products in our workshop, we know our strength and confidence.

Third, abnormal after-sales service allows us to win respect from the market and peers

What is abnormal after-sales service? In fact, there is no new concept, just do something that others do not do, for example:

1. Mr. Li of Guangdong Textiles Co., Ltd. was touched by our abnormal after-sales service. This product was produced according to the customized version, but the customers in the middle of production hope to change the size. The factory will not agree as normal. After business communication, I learned that the fabric loss of the guests is too large. The factory finally cooperates with the customer to re-produce according to his ideal size, reducing the loss of the guests. The factory was ultimately losing money, but it won the trust and praise of customers. Become one of his stable quality suppliers.

2. The leaf manager of the company in Shanghai is even more moved. The order was originally produced in another factory, but during the manufacturing process, major quality problems were found and delivery was not possible. Customers can't afford to eat. After contacting our factory. We communicated to understand the number of guests, delivery, and quality requirements. The factory will purchase the raw materials and change the machine equipment according to the customer's version. Delivery on time, and no quality complaints. The factory is producing because of the goods. Lead to machine damage and excessive raw material loss. There is no profit. But let the guests see our strong manufacturing and personal service. In the end, the guest will hand over all his lace fabrics to our factory.

3. A well-respected Nishimura Lace in Japan, the designer had a great interest in knowing the products of our factory at the beginning of the exhibition. Then I went to our factory to fully understand the development process and machine equipment. In the communication, the designer raised his question. If he gave the design of his own design to our development and production, whether it can be permanently sealed, the special edition is dedicated. For the factory, this investment has great risks. We don't know the sales value of the customers, we can't disperse the sales, and there is no guarantee for the sales of the pattern. The cost cannot be recycled. But our factory did not hesitate to agree. And signed a special agreement with legal benefits. The factory also actively provides copyright protection. The Japanese guests moved and said: I was touched by the service tenet of your customer first! Now our factory has developed 20 patterns for this Japanese customer. Customers are also very satisfied with the version, sales are also expanding. Advanced customization allows customers to enjoy different services.

4. There are many stories like this, and I won’t go into details here.

Some contracts signed a 30-day delivery, but the customer suddenly asked for 5 days in advance, we hired a special car to ship, the freight of 3,000 yuan became 9,000 yuan, we still bear the loss silently.


Editor in charge: Yang Jie 4

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