Not only the guests, the company's people, many people have asked this question. My answer is the company's answer. We have always had two ways to treat the guests' samples.
Since I started online trading, many new customers have asked me to quote and send samples after I have seen my pictures online. My answer to the guest is to talk about it! Because I feel that the customer has not yet understood this product, and has not reached any consensus with me. Is there any intention to send me samples? Since we started to do LED lights, there are often a lot of suppliers of LEDs calling me and asking if I need LEDs. In fact, there are dozens of such phones in a month. I don’t need them, they are often It doesn't matter, I can send some samples first and quote them for you. But my reply is that I have no intention, do you think it is necessary! It is often that there are so many people who don't listen to me, so that there are a lot of sample tubes that others send freely in my cabinet. But I really haven't seen it because I don't understand, I don't need it, I don't mean it.
Someone asked us for samples, we will give them, but I feel that at least it is necessary to know if it is necessary. If you can’t explain it on the network picture, the guests will know that it is necessary, we will send it out, but we need to collect the sample fee. Includes a courier fee. There are often guests who have asked me, your light bulb of this specification is only a few cents, don't be so small! But I don't think so.
I don't charge for the small amount of money, because I want to know if the guests are really sincere. The turnover rate of our cooperation opportunities is several. I want to let the customers who are not sincere, and I want to let the customers know that the business is yours. I wish, because you really need this product, it is necessary. And a product, whether it is a few cents of old products or small products or tens of dollars of new products, it contains the labor of the R & D personnel and the proofer, because the product has its value. It is my product and I am responsible for it. You are my guest and I am responsible to you.
It is not necessary to die like this. We do not charge the sample fee for the old customers. However, whether it is new or old products, we will ask the guests to return the samples as they are after the test.
This topic is an old topic. As a problem of collecting samples, it is a headache for many companies and business people. In the previous posts, there have been many people who have said very well. I still insist on my own practice, the sample fee must be collected, the sample fee will have a certain degree of increase in success rate, here I borrowed the landlord's post to say that my own collection of sample fees after the success of the list.
I have a customer for a long time, I will give it to him free of charge every time I proof, because I think they are a very good customer, but every time I call, I ask to say that I have been testing. Later, when I came to proof, I told him directly that the samples could be provided, but the samples were charged and contacted directly by their manager. Their manager is also a boss, saying that a sample also has to collect money? I will tell him directly that what I want is not a sample of money, it is your attitude. He said that none of the samples we provided before were qualified, and it was good to give us the opportunity, and told me to talk to him in the past. I didn't bring any samples afterwards, because I used to give them a lot of samples. After I found them, I just asked him to go with me to the engineering department to test the products. After their engineers repeatedly tested, they still couldn't find any unqualified parts of our products. Originally, their engineers did not give the test at all, just left aside. I was given a reason to surprise me. He said that almost every day, new samples were sent. I knew that I would use that house. Don't care about the things in front of me!
Later they became my very stable customers, of course the quality of our products made them very satisfied.
Later, when I was providing samples to customers, I would tell him before the charge, I have to be his attitude, paying is a kind of expression!
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